What is this Privacy Policy for?

This privacy policy is for this website www.thekeediet.co.uk/www.keediet.co.uk and is served by GOLO Carb Limited of which The KeeDiet is a subsidiary. It governs the privacy of those who choose to use it.

The policy sets out the different areas where user privacy is concerned, and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website and the company processes, stores and protects user data and information will also be detailed within this policy.

KeeDiet is committed to protecting our customer's privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights. Golo Carb UK Ltd (“KeeDiet”, “we” or “us”) is the data controller of the personal data collected via or in connection with www.thekeediet.co.uk/www.keediet.co.uk and any associated App (the “Site”).

Children

Children should not purchase or use our website for information.  Our website and information is specifically intended for adults and those of 18 years of age. We do not knowingly collect personal data from children under 18.

Your rights

You have certain rights in respect of your personal data, including the right to access and correct your personal data, and, in specific circumstances, to transfer your personal data to another entity in a commonly-used format.

You have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ below for more details of how to opt-out of marketing.

You also have the right to request erasure of your personal data, for example; where our purposes for processing your personal data have come to an end; where you object to our processing of your personal data based on legitimate interests and we have no overriding legitimate grounds to continue to process your personal data; and where our processing was based on your consent which you have withdrawn.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

What personal data do we collect about you?

We collect personal data from you when you provide it to us directly and through your use of the website. This information may include:

Information you provide to us when you use our website (e.g. your personal details, name, contact details, gender, product reviews, and any information which you add to your account profile);

Transaction and billing information, if you make any purchases from us or using our website (e.g. credit/debit card details and delivery information);

Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);

Information you provide us when you enter a competition, participate in a survey or provide a review;

Information is collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our website;

Other information necessary to provide the website to function correctly for you.

What do we use this personal data for?

Depending on how you use our website, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

  • To fulfil your order and maintain your online account.
  • To manage and respond to any queries or complaints to our customer service team.
  • To personalise the website for you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.
  • To improve and maintain the website, and monitor its usage.
  • For market research.
  • To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
  • For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
  • To comply with our legal and regulatory obligations.

We rely on the following legal basis, under data protection law, to process your personal data:

Because processing is necessary to perform a contract with you, or take steps before entering into a contract with you.

Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).

Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services.

Our website may allow you the option of adding additional information to your account profile, such as information about your body type, skin type, hair type, hair condition, training regime, performance goals, height and weight. We treat this information with particular sensitivity, as we understand it can reveal information about your health or ethnicity, for example. You do not have to provide this information to us, and can delete it or update it at any time.

Marketing

We love to communicate with our customers and depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.

If you do not wish to receive marketing communications from us you can change your preferences at any time by contacting us, or by clicking on the ‘unsubscribe’ link on any email, or go to your account and updating your account settings. If you unsubscribe from marketing, please note it will still be necessary to contact you with service messages (e.g. order and delivery confirmations, and information about your legal rights).

You may also see ads for our Site on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.

External Links

This website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Reviews:

KeeDiet® appreciate the effort and time taken by our clients to leave a review on the external third party review system.  The review system is extremely helpful in our bid to continue to offer the products and services our clients expect and deserve. Unless the customer provides written communication to sales@thekeediet.co.uk that they do not wish to have their review/details used prior to leaving the review, the customer grants Golo Carb UK Ltd and KeeDiet® nonexclusive rights to publish the details and name included in the review on their website and other published material and/or advertisements. The customer agrees to indemnify and hold Golo Carb UK Ltd, KeeDiet® harmless from and against any losses, costs or damages resulting from claims arising out of publishing information.

Who do we share this personal data with?

  • We do not share customers’ personal data with third parties for marketing purposes.  We will only share personal data when necessary:
  • With our supppliers and service providers working for us, e.g. payment processors and delivery companies.
  • With our professional and legal advisors.
  • With third parties engaged in fraud prevention and detection.
  • With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.
  • In the event that we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy.
  • Otherwise where we have your consent or are otherwise legally permitted to do so.

Security

This website ensures that data is encrypted upon leaving/logging out. This process involves the converting of information or data into a code to prevent unauthorised access. This website follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this website over a secure communications channel.

Whilst we do everything within our power to ensure that personal data is protected at all times from our website, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.

Shortened Social Media Links

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls. Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

  • Resources & Further Information Data Protection Act 1998 Privacy
  • Electronic Communications Regulations 2003
  • GDPR Regulations and Guidance
  • Twitter Privacy Policy
  • Facebook Privacy Policy
  • Google Privacy Policy
  • LinkedIn Privacy Policy
  • Mailchimp Privacy Policy
  • Cookies

This website uses cookies to better the user’s experience while visiting the website. Where applicable this website uses a cookie control system allowing the user, on their first visit to the website, to allow or disallow the use of cookies on their computer / device. This complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information http://www.google.com/privacy.html .

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required, as detailed in the Data Protection Act 1998 and the GDPR regulations. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter programme the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process, or whereby you, the consumer, have previously purchased from, or enquired about purchasing from the company, a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Intellectual Property Rights:

Unless otherwise stated we, or our licensors, manufacturers own the intellectual property rights in this website and the material on this website and all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use only.

Our details

The full name of our company is GOLO Carb UK Ltd - Trading Address: TheKeeDiet®/KeeDiet®, Unit 30 Atlantic, Brunel Road, Gorse Lane, Industrial Estate, Essex, CO15 4LU
Our registered address is GOLO Carb UK Ltd, 92 Station Road, Essex, CO15 1SG
Our Company Registration Number is 7381240
Applicable VAT Registration Number: GB977 359 262
You can contact us by telephone on 01255 317121 
You can contact us by email to sales@thekeediet.co.uk

Updated 4th May 2022 [web addresses]