With KeeDiet's quick order and dispatch service, it is imperative that you check your delivery and contact details are correct at the time of ordering.

We request an email address and contact telephone number (mobile is preferred). Your personal details are never passed to any third party advertising agencies and the information you provide is used for delivery and order processing purposes only.

A billing address/default address is required when setting up your account and this should be your home address and where your bank statements are received. You may later add several different delivery address to your account.

If delivery is to a UK Highlands & Islands or Aberdeenshire area, please ensure you check the postal codes provided below. Choosing the wrong delivery area may lead to delays.

If your postal code is mentioned in the blue link below, please select the UK Highlands & Islands delivery option when setting up your account. Unfortunately we no longer deliver to BFPO Addresses.

Please select the UK Highlands & Islands option when setting your KeeDiet Account if your Billing Address is shown below.  You can later add several delivery address to your account.

UK/Scottish Highlands & Islands Postal Codes:

AB36-38 / AB55-56 / BT1-94 / FK17-21 / IV1-56 / IV63 / KA27-28 / KW1-17 / PA20-49 / PA60-78 / PH19-26 / PH30-44 / PH49-50 / PO31-41 / TR21-25 

HS1-9 / IM1-99 /ZE1-3


Delivery Information

Standard Delivery Information:

*(Saturday & Sunday are classified as non-working days - next working day not applicable)

Weekday orders received before 1pm are generally dispatched the same day.  UK Delivery is expected the next working day when selecting DPD Courier, however T&C state 1-2 days.  MyHermes/Royal Mail deliveries may take longer.  Channel Island & Intl Parcels delivery times vary.

Weekday orders received after 1pm are generally dispatched the next working day (unless a Bank Holiday)

Friday after 1pm, Saturday or Sunday orders - Processed and dispatched the next working day, Monday unless a Bank Holiday.

    Delivery Upgrade Information:

    All delivery fees are non profitable. Upgrades are available and couriers charge a premium rate. Saturday delivery is considered outside their normal working week. Courier Delivery times are not guaranteed. 

    Weekday orders received before 1pm are dispatched the same day

    Orders received on a Friday before 1pm, with a request for a Before 12 noon Delivery will be dispatched same day. Delivery will normally be Before 12 noon on the following Monday (this is the next working day).

    Orders received Friday after 1pm with a Before 12 Noon Delivery request will normally be dispatched the next working day (Monday) for a Tuesday Before 12 Noon delivery. *If placing your order Monday - Friday after 1pm with a delivery upgrade please notify us and we will do our best to dispatch the same day, this is not a guaranteed service*.

    Orders received Monday - Friday before 1pm, with a Saturday delivery request.  Your order will be dispatched for delivery for the closest Saturday.

    Orders received Friday after 1pm with a Saturday delivery request will normally be processed the next working day when we reopen on Monday.   Delivery will be for the following Saturday.  For a possible next day, Saturday service, please contact us to make us aware of your order we will try our best to dispatch same day*

    12 Noon / Saturday Delivery Note: Unfortunately some UK Mainland postal codes are excempt from a Saturday or Before 12 Noon delivery. This is not known until your delivery is placed in the couriers system.  If we are notified that an upgrade is not possible for your postal area, we will immediately inform you and refund any additional costs paid and send your order via normal courier service.  If you prefer to cancel your order you should inform us immediately and prior to your order being dispatched for a full refund. Once your order is dispatched we are unable to recover your parcel, delivery costs are incurred and are non-refundable.  If you wish to enquiry if an upgrade is possible for your postal area prior to placing your order, please use our contact for confirmation.

    Once your Courier Delivery has been organised you will receive a direct message with tracking details. 

    The Courier email will provide an option to amend your delivery.  You can select a safe place to leave it, change the delivery date or request to collect your parcel from a local Pick-Up Shop.  This last option allows you to collect your parcel at your earliest convenience from a local store and is often a preferred option and referred to as 'Ship to Shop'. 

    There are 2,500 DPD Pickup shops located in the UK, with a DPD Pickup Shop within 10 minutes’ drive of 93% of the population and just 5 minutes’ walk within Central London.  My Hermes pick up points are also widely available.

    If 'Ship to Shop' is selected you will then receive an email or text message with your Pickup Pass and details of your chosen Pickup shop, with the shop’s address and opening times. Please ensure you have your Pickup Pass and Photo ID with you to collect your parcel. If you aren’t able to take your Pickup Pass either printed or on your smartphone, you’ll need 2 forms of ID - your (passport or driving licence) and a utility bill.

    You will receive a direct email with your parcel tracking number from DPD / MyHermes Courier once your order has been dispatched and/or SMS.

    MyHermes Orders tracking details are also added to your Order details in your My Account area.  Please use the numbers provided to track the progress of your delivery. For some offshore, smaller packages and remote locations we may use a different courier.  

    Using the Courier Tracking Number provided you can access the couriers website and make personal choices for your delivery.  Such as change the delivery date, Ship to Shop instead of a home delivery, or leave in a safe place.

    Like most e-commerce businesses, KeeDiet® use a reputable 3rd party courier company to deliver your goods and we are governed by their service and Terms & Conditions. If after checking the couriers online tracking you are concerned about your delivery please contact us through our Support Ticket system for our assistance.

    We have a short window of opportunity to investigate and claim for missing parcels. Please contact us within 5-7 days from dispatch if you have not received your parcel, this will allow us to offer you the maximum assistance.

    Further Delivery Information:

    Free delivery is offered where possible to keep costs down for our clients. For UK Mainland address free delivery is generally applied to orders above £100.00. 

    We choose not to hide delivery fees in our product costs. Instead we prefer to show them seperately for a more transparent and honest purchase.  Delivery costs shown are never profitable and generally already heavily subsidised by KeeDiet. 

    Please ensure all delivery and contact information is accurate, the couriers will use this information to contact you and provide tracking information for your order. You can then independently track your order online and are made aware of delivery times and dates.

    If you have not received your parcel when expected and the problem cannot be resolved using the couriers online tracking system or you have not received a courier tracking text/email, please raise a Support Ticket providing your order number and short message and we will open an investigation to get the problem sorted for you. 

    We have a short window of opportunity to investigate and claim for missing parcels. Please contact us within 5-7 days from dispatch if you have not received your parcel, this will allow us to offer you the maximum assistance.


    Delivery Postal Costs & Areas

    Please select and click your location below for delivery costs to your postal area and further information

    Cost below excludes Scottish Highlands & Islands, Northern Ireland, Channel Islands - AB36-38 / AB55-56 / BT1-94 / FK17-21 / IV1-56 / IV63 / KA27-28 / KW1-17 / PA20-49 / PA60-78 / PH19-26 / PH30-44 / PH49-50 / PO31-41 / TR21-25 / HS1-9 / IM1-99 /ZE1-3

    Standard Delivery Options
    Delivery Service Expected Delivery Under £30.00 Orders Over £30.00 Orders Over £100.00 Orders Free Delivery Threshold

    Economy Courier / Royal Mail 

    2-5 Working Days

    £3.99

    N/A

    N/A

    N/A

    DPD Courier (Monday - Friday)

    Next Day Working Day

    (1-2 Days Guaranted service)

    £4.99

    £4.99

    FREE

    £100.00

    Upgrade Delivery Options

    Courier Delivery costs are subsidised by Golo Carb UK Ltd and non-profitable. 

    Orders received after 1pm are processed the next working day.  However with upgrade services, if you contact us through our Support Ticket System, with your order number and make us aware, will try our best to push your order through for a same day dispatch.

    DPD Courier -Before 1pm

    Monday - Friday

    Orders must be placed before 1pm for a next day service. Friday orders are the exception and delivery will be Monday before 1pm

    Next Working Day by 1pm

     Orders under £100

    £9.99

    Orders £100+

    £5.99 

    N/A

    DPD Courier  Saturday Delivery

    For next day Saturday, your order must be received by 1pm on Friday.

    Anytime Saturday

    Orders under £100 £15.99

    Orders £100+ £10.99

    Orders £201+ £9.99

    DPD Ship to Shop Service

    Once your DPD Delivery has been organised you will receive a direct message with tracking details for selected DPD deliveries.  Your email will provide option to amend your delivery, select a safe place to leave, or request to collect your parcel from a local Pick-Up Shop instead.  This last options then allows you to collect your parcels at your earliest convenience and is often a preferred option and refered to as 'Ship to Shop'. 

    There are 2,500 DPD Pickup shops located in the UK, with a DPD Pickup Shop within 10 minutes’ drive of 93% of the population and just 5 minutes’ walk within Central London.

    If 'Ship to Shop' is selected you will receive an email or text message with your Pickup Pass and details of your chosen Pickup shop, with the shop’s address and opening times. Please ensure you have your Pickup Pass and Photo ID with you to collect your parcel. If you aren’t able to take your Pickup Pass either printed or on your smartphone, you’ll need 2 forms of ID - your (passport or driving licence) and a utility bill.

    UK Highlands & Islands Postal Codes:

    Applicable postal codes for delivereies - includes some Aberdeenshire areas - postal codes shown below

    AB36-38 / AB55-56 / BT1-94 / FK17-21 / IV1-56 / IV63 / KA27-28 / KW1-17 / PA20-49 / PA60-78 / PH19-26 / PH30-44 / PH49-50 / PO31-41 / TR21-25 

    Delivery Service Expected Delivery Under £30.00 Orders Orders £30.00 - £100.00 Over £100.00 Orders Free Delivery Threshold

    My Hermes / Royal Mail

    Parcels insured to the value of £100.00

    2 - 5 Working Days

    Delivery times may be extended in remote areas following the MyHermes delivery schedule

    £2.99

    £5.99

    FREE

    £100.00

    Fully Insured excess payment

    Optional Insurance

    N/A

    N/A

    £3.99

    -

    (Courier Classified Remote UK Highlands & Islands Postal Codes)

    HS1-9 / IM1-99 /ZE1-3

    Delivery Service Expected Delivery Under £30.00 Orders Orders £30.00 - £130.00 Over £130.00 Orders Free Delivery Threshold

    My Hermes / Royal Mail

    2-5 Working Days

    Delivery times may be extended in more remote areas following the MyHermes delivery schedule

    £3.99

    £7.99

    FREE

    £130.00

    Fully Insured excess payment

    Optional Insurance

    N/A

    £3.99

    £3.99

    -

    Postal Codes classified by courier as UK Highland & Islands - BT1 - BT94

    Delivery Service Expected Delivery Under £30.00 Orders £30.00 - £100.00 Orders Over £100.00 Orders Free Delivery Threshold

    My Hermes / Royal Mail

    Parcels insured to the value of £100.00

    2 - 5 Working Days

    £2.99

    £5.99

    FREE

    £100.00

    Fully Insured excess payment

    -

    £3.99

    £3.99

    £3.99

     

    Isle of Man Delivery Postal Codes: IM1 - IM99

    Delivery Service Expected Delivery Under £30.00 Orders Orders £30.00 - £150 Over £150.00 Orders Free Delivery Threshold

    My Hermes / Royal Mail

    Parcels are insured to the value of £100.00

    2- 5 Working  Days

    £4.99

    £7.99

    Free

    £150.00

    Full Insured Excess Payment

    -

    £3.99

    £3.99

    £3.99

    -

    Postal Codes classified by courier as Channel Islands - JE1-JE4 / GY1-GY9

    Delivery Service Expected Delivery Under £10.00 Orders £10 - £150.00 Orders + £150.00 Orders

    Royal Mail

    2-5 Working Days

    £3.99

    N/A

    N/A

    DPD Courier

    2-3 Working Days

     

    £13.99

    £4.99

    If your country is inside of the EU but not listed above, then please contact us for delivery cost.

     

    Country
    Under £10.00 Orders
    Orders £10 - £150.00 
    Orders £150.00 +
    Expected Delivery

    Austria

    £5.99

    £14.99

     £4.99

    3 to 4 Working Days

    Belgium

    £5.99

    £12.99

    £4.99

    2 to 3 Working Days

    Bulgaria

    £5.99

    £33.99

    £19.99

    4 to 7 Working Days

    Croatia

    £5.99

    £33.99

    £19.99

    4 to 6 Working Days

    Czech Republic

    £5.99

    £17.99

    £6.99

    3 to 4 Working Days

    Denmark

    £5.99

    £14.99

     £4.99

    3 to 4 Working Days

    Estonia

    £5.99

    £24.99

    £10.99

    4 to 5 Working Days

    Finland

    £5.99

    £24.99

    £10.99

    4 to 5 Working Days

    France

    £5.99

    £12.99

    £4.99

    2 to 3 Working Days

    Germany

    £5.99

    £12.99

    £4.99

    2 to 3 Working Days

    Greece (Mainland)

    £5.99

    £33.99

    £19.99

    4 to 9 Working Days

    Hungary

    £5.99

    £24.99

    £10.99

    4 to 5 Working Days

    Ireland (Eire)

    £5.99

    £9.99

    FREE

    2 to 3 Working Days

    Italy

    £5.99

    £17.99

    £6.99

    3 to 4 Working Days

    Latvia

    £5.99

    £33.99

    £19.99

    4 to 6 Working Days

    Lithuania

    £5.99

    £33.99

    £19.99

    4 to 6 Working Days

    Luxembourg

    £5.99

    £12.99

    £4.99

    2 to 3 Working Days

    Netherlands

    £5.99

    £12.99

    £4.99

    2 to 3 Working Days

    Norway

    £5.99

    £33.99

    £19.99

    4 to 6 Working Days

    Poland

    £5.99

    £24.99

    £10.99

    4 to 5 Working Days

    Portugal

    £5.99

    £24.99

    £10.99

    4 to 5 Working Days

    Romania

    £5.99

    £33.99

    £19.99

    4 to 6 Working Days

    Slovakia

    £5.99

    £17.99

    £6.99

    3 to 4 Working Days

    Slovenia

    £5.99

    £24.99

    £10.99

    4 to 5 Working Days

    Spain (Mainland)

    £5.99

    £17.99

     £6.99

    3 to 4 Working Days

    Sweden

    £5.99

    £24.99

    £10.99

    4 to 5 Working Days

    Due to high levels of none delivered parcels and increased problems with imports by Customs & Excise KeeDiet no longer ship outside Europe

    If we have not mentioned a country above, please contact us before placing your order and we may be able to cost a delivery for you.

    If your Country is inside Europe but is not listed or is an island of a country mentioned, please contact us through our Support System for a delivery cost.