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Contact Us

Contact Us
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Full telephone & 24 hour email support service available
Email support is available including weekends and out of office hours, or if you wish to speak to a member of staff, telephone support and call back is available between 9am-3.30pm Monday to Friday.
.......Which ever way you choose to contact us we aim to respond to all contacts within 24hours ..........

>> Message Board

The above "Message Board" is the quickest method to contact us, these messages are flagged on our operators screen and you should therefore receive a quicker reply throughout our office hours and support is provided over the weekend and out of hours.

>> Direct Email Addresses

Main Email Address -
Weight Loss Support & Information -
>> Telephone - 01255 317121
When an email won't do....... Monday - Friday 9am - 3.30pm
We strive to answer as many of your telephone calls as possible, unfortunately operators may be busy dealing with other clients and you may be asked to leave a message. Please include your name, telephone number, order details or reason for enquiry. We aim to provide call backs within 24 hours.

>> Postal & Returns Address

Please contact us for our postal address & return parcel authorisation code
As food products are non returnable, unless sent in error or unfit for consumption, to return items you will first need an authorised "Return Code". Please contact us to receive this reference number before returning, we can not accept or offer a refund to any person/parcel without an authorised Return Code, any unauthorised parcels received will be returned at cost to the client or destroyed.