Returns/Cancellation

>> RETURNS POLICY

Under the Distance Selling Regulations, specifically the Consumer Protection (Distance Selling) Regulations 2000, you can return your order anytime from the moment you place your order up to seven working days from the day after you receive it. There are some items you can't return if you simply change your mind: CDs, DVDs or software if you've broken the seal on the wrapping perishable items such as food and flowers, and tailor-made or personalised goods.

Reimbursement Terms for agreed Returns

We will only accept returned food products purchased if said items are sent in error or unfit for consumption.

Foods purchased from our website can not be returned as constituted as "Perishable Food Items" to be consumed (please see below). The KeeDiet can in exceptional circumstances agree to the return of food products and refund monies received for goods provided if......

(a) The whole order is returned with 14 days of the date of despatch unless otherwise agreed with TheKeeDiet.

(b) All items are unaltered / undamaged and fit for re-sale.

(c) Unless food products purchased are sent in error or unfit for consumption returning products is the responsibility of the Buyer. If products are returned due to being unfit for consumption or incorrect products are dispatched we will cover the cost of a standard postage, either 1st Class or 2nd Class with Royal Mail, or Courier whichever is the cheapest method available for the weight of the parcel.

We recommend any proof of posting is kept to ensure non-received items can be claimed for via your chosen delivery provider. If you wish to upgrade your postage to another postal service this is the clients choice and excess fees incurred will not be refunded by TheKeeDiet. If goods are lost in transit, not received, received back not in their original packaging and are considered to have been tampered with, damaged in transit or damaged whilst in the customers possession, we reserve the right to waive the above agreement and will not provide reimbursement. In these circumstances the customer will be given the opportunity to recover the goods and incurr any re-delivery fee.

(d) If you do not return the products we are entitled to recover them and charge you for the costs incurred.

(e) Delivery fee for goods returned is non refundable or and any further delivery fee's incurred for returning or replacement of goods, These costs are the responsiblity of the customer. A handling and management charge of 10% will be deducted from the value of any returned goods if the order is cancelled. The handling, delivery and management charge will be waved if the products have been sent in error or are faulty.

(d) If delivery of goods is recorded as attempted and either refused, failed or parcel is held at the courier/post depot via our system records, the client is responsible for any delivery fee(s) incurred. Once goods are returned to us we can arrange for the parcel to be re delivered and will issue a new postal fee for re-delivery. In the case of a preferred order cancellation & refund please see below.

(f) Refund monies due will be processed using the same method of payment used by the Buyer within 30 days of receiving returned goods.

>> CANCELLATION POLICY

Your rights to cancel an online shopping or home shopping order - Under the Distance Selling Regulations, specifically the Consumer Protection (Distance Selling) Regulations 2000. You can cancel your order anytime from the moment you place your order up to seven working days from the day after you receive it.

There are some items you can't return if you simply change your mind: CDs, DVDs or software if you've broken the seal on the wrapping perishable items such as food and flowers, and tailor-made or personalised goods.

Due to our quick dispatch system, the Buyer has the right to cancel their order prior to despatchment without incurring any costs, on the agreement that the consumer gives a notice of cancellation to the supplier in writing, or any other person previously notified by the consumer as a person to whom notice of cancellation may be provided by, the notice of cancellation shall operate to cancel the contract.

Distance Selling Regulations above apply to ancillary goods and customers have a cooling off period which ends seven working days after receipt of the goods. The seven days cooling off period does not include perishable foods or fresh foods provided and sold for human consumption.

Cancellation Terms for agreed Order Cancellation

a) If goods have not been despatched full reimbursement will be within 5 working days of cancellation notice with no delivery or cancellation fee due.

(b) If goods have been dispatched prior to receiving your notice of cancellation with a return agreed, the Buyer is responsible for any delivery fee and any costs incurred for returning the goods. Reimbursement will not be made until goods are received in their original packaging and confirmed as not been tampered with in any way. We reserve the right to charge a handling and management fee of 10% that will be deducted from the value of any monies due for goods returned. The handling, delivery and management charge will be waved if the products have been sent in error or are faulty.

(c) Once goods are specified as delivered via systems records return of goods become the responsibility of the Buyer. We recommend any proof of posting is kept to ensure non-received items can be claimed for via your chosen delivery provider. If returned goods are lost in transit, not received, received back in their original packaging and are considered to have been tampered with, damaged in transit or damaged whilst in the customers possession, we reserve the right to waive the above agreement and will not provide reimbursement. In these circumstances the customer will be given the opportunity to recover the goods and incurr any re-delivery fee direct.

(d) If delivery of goods is attempted and either refused, failed or parcel is held at the courier/post depot, the client is responsible for the delivery fee incurred. If goods are returned to us a new delivery arrangement can be arrange see above. In the case of cancellation we reserve the right to charge a handling and management fee of 10% that will be deducted from the value of any monies due for goods returned. The handling, delivery and management charge will be waved if the products have been sent in error or are faulty. Reimbursement / New delivery will not be made until goods are received in their original packaging and confirmed as not been tampered with in any way.

(e) International deliveries are not always trackable or signed for therefore the above statement (a- b) will apply in all cases, goods ordered become the Buyers responsibility once despatched, whilst in transit and before delivery. Any fees incurred by TheKeeDiet for delivery will be recovered from the monies paid.

FootNote

>> GOODS RECEIVED DAMAGED OR NOT RECEIVED AS STATED IN OUR TERMS & CONDITIONS
All goods sent overseas, including Channel Islands, Eire and Europe are sent ininsured and at the Buyers own risk & responsibility. Insurance can be added to a delivery if requested by the buyer and any excess fees incurred forward to the buyer. We can not be held responsible for any loss or damage of parcels to these areas and are unable to offer a refund or start a claim to recover monies on your behalf. We will however offer as much assistance possible with contact and postal details to allow you to recover the goods or cost of goods direct.

Parcels delivered to a Business address or with specific instructions to leave with a neighbour or in a designated place are done so at the Buyers own risk and responsibility. We can not be held responsible for any loss or damage of goods/parcels in these circumstances and are unable to offer a refund or start a claim to recover monies on your behalf. We will however offer as much assistance possible with contact and postal details to allow you to recover the goods or cost direct.